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Return to shopCancellation & Refund Policy
Cancellation & Refund Policy
Thank you for shopping with Matvi Organics. Because our Ghee is a food product, we maintain a strict policy to ensure safety, quality, and hygiene for all our customers.
1. Cancellations
Before Shipment: You can cancel your order at any time before it ships from our facility. To request a cancellation, please email or call us immediately. Once confirmed, a full refund will be processed to your original payment method.
After Shipment: Once your order has been dispatched or handed over to our courier partner, it cannot be canceled or modified.
2. Returns
Strict No-Returns Policy: Due to the perishable and food-grade nature of Ghee, we do not accept returns under any circumstances once the product has been delivered.
3. Refunds for Damaged or Wrong Items
If your product arrives damaged during transit (e.g., leakage or broken packaging) or if you received the wrong item, you are eligible for a refund.
To help us process your refund quickly:
Contact us within 48 hours of receiving your package.
Provide your Order Number.
Share a clear photograph or video showing the damaged product or the incorrect item received.
📦 Refund Timeline: Once your request is reviewed and approved, refunds will be credited to your original payment method within 7 days.
📞 Need Assistance?
If you have any questions about your order, cancellations, or refund requests, please reach out to our team:
If you have any questions about your order, cancellations, or refund requests, please reach out to our team:
📧 Email: Info@matviorganics.com
📞 Phone:+91-9829632868
📞 Phone:+91-9829632868